Contract Conditions

Terms and Conditions of Contract

Services, Products, Shipping, Orders, Warranties, and Returns

Before registering, contracting, purchasing, and paying for products and services, please review these terms and conditions to choose the rates that best suit your needs and learn about other relevant terms.

The following information refers to our diagnostic services, courses, classes, instrument sales, repair work, restoration work, maintenance, and conservation work at Alfredo Lerma Luthier's Workshop.

Purchase of Products and Services

Instrument Diagnostics, Courses, Classes, Supplies, Materials, Devices, and Tools.

How can I secure my appointment?

Virtual Classes (online)

To secure your appointment, you must make a prepayment for these services.

You will have access to the classes or course after payment.

In-Person Classes (Workshops, Courses, and Lessons)

To secure your appointment, you must prepay the fee for these services.

Access to the classes or courses will be granted after payment.

Terms and Conditions apply to Technical Diagnostic Services, Repair, Restoration, Preservation, and Maintenance of Musical Instruments

Requests for professional technical service must be coordinated in advance, according to the client's availability and the Alfredo Lerma Luthier workshop schedule.

The corresponding amounts to confirm the reservation will be informed in UYU $ (Uruguayan Pesos) + taxes or USD (American Dollars) + taxes, depending on the currency used.

The client agrees to submit the billing information, which will be issued through "Audem/Coopaudem" and sent by email within 3 to 5 business days.

These services can also be provided at home. Please check the corresponding amounts, as they vary depending on the location and accessibility of the town where these services will be provided.

In all cases, the amounts for these services must be paid in advance to the bank account provided.

The client agrees to send proof of payment to luthier@alfredolerma.com to verify payment and confirm the reservation of the agreed-upon appointment.

Please also note that the amount paid for the "technical diagnosis" service will be deducted from the total quoted amount if the client accepts the quote sent (which is confidential), which details the amounts, work, accessories, materials, supplies, and estimated delivery times, in accordance with these terms and conditions.

IMPORTANT

CONDITIONS APPLICABLE TO ALL SERVICES

Once the reservation is confirmed with advance payment for any of these services, the client has 24 hours notice to reschedule the meeting if any issues arise that make it impossible to hold the meeting.

After this period, the client will lose the reservation and their right to claim a refund and/or reimbursement of the amount paid, in order to respect the order of clients already scheduled.

The meetings are personalized, and Alfredo Lerma Luthier reserves the right to accept and decline these services to the client if they require assistance due to mobility, hearing, visual, and/or cognitive difficulties.

Due to the application of applicable safety regulations and laws, Alfredo Lerma Luthier reserves the right to receive, accept, and decline requests for these professional services, as well as the right to admission and permanence in its workplace.

Information Reported in Estimates for the Repair, Restoration, Preservation, and Maintenance of Musical Instruments

The estimate includes the technical diagnostic report, repair work, assembly, instrument adjustments, serial number, date, and origin (if stated on the label).

The information also includes the accessories received and the materials and supplies required for the repair, restoration, preservation, and maintenance of the indicated instrument.

Payment Terms

Payments for work performed at Alfredo Lerma Luthier's workshop require an advance payment of 50% of the contracted work and the remaining 50% prior to the estimated delivery date confirmed to the client.

This second installment can be made in installments, as agreed upon with Alfredo Lerma Luthier.

For purchases shipped regionally or internationally, the customer is required to pay in full all shipping costs plus applicable taxes and customs fees prior to dispatch of the instrument or item to be shipped.

Payment Receipts

Receipts will be issued within five business days of receipt of payment.

Warranty Terms

All products or services performed in our workshop are covered by a limited warranty.

This warranty includes coverage for instruments that perform according to all detailed specifications. If a product does not meet these specifications, we will inspect the product under warranty and repair or replace it, at our discretion.

This warranty does not apply to instruments (our own or others') that have been tampered with, repaired, or altered by third parties outside of Alfredo Lerma Luthier's workshop. It also does not cover damage caused by improper treatment, misuse, negligence, accidents, or incidents that may occur while in the custody of their owners.

While we are happy to offer suggestions on the use of our products, it is the user's responsibility to properly understand their use and care and assume all risks and responsibilities related thereto. Products exposed to conditions inconsistent with their design and functionality will not be covered, even if they are within the warranty period.

Payment Methods

Alfredo Lerma Luthier accepts payments via bank transfers (with local banks), credit and debit cards (through Mercado Pago and PayPal platforms, with applicable fees), and bank transfers to foreign accounts.

Customers requesting the corresponding invoice must provide Alfredo Lerma Luthier with the necessary information to send it. The taxes established by the laws and regulations applicable at the origin and destination will be applied to the shipping of the documents.

Shipping Times

The shipping time and tracking of the item will be notified once the full advance payment has been received.

Shipping Types and Times

The type and time of shipping for each product will be determined between Alfredo Lerma Luthier and the customer.

Shipping Services

The method, shipping costs, and method of delivery of the items are the customer's responsibility. Alfredo Lerma Luthier will provide tracking information at the time of shipment.

Do I have to pay customs duties on my order?

Domestic and international customs duties may apply to shipments. This is the customer's responsibility. Customs duties will not be applied in countries where they have already been prepaid.

IMPORTANT: Alfredo Lerma Luthier is not responsible for loss, theft, or misplacement of the order by the courier or other service responsible for handling packages.

Returns

How do I request a return?

Alfredo Lerma Luthier does not offer returns on its products or services. See the warranty section for more information.

How can I track my order?

The product shipping confirmation will be enabled for your order as soon as it is placed.

Frequently Asked Questions (FAQ)

• I currently have to make payments on other investments. Can I pay a lower amount than the amount requested in the Advance Payment?
• Yes, of course, no problem. We just need to agree between us, record it in writing, and adjust the payment commitments in installments.
•  
• Can I make the Total Amount payment by Credit Card?
•  
• Yes, no problem. In that case, you must pay the Total Amount + the additional 15% for the Mercado Pago service.
•  
• Is it necessary to reserve the start date with the Advance Payment?
• It is essential. I provide these Budget Validity times due to high demand and the organization of work in progress. If the advance payment is not made within the estimated timeframe, I understand that you do not accept this budget, so I will leave the spot vacant for other clients requesting these services. This is the only way I can fulfill the defined tasks, offering the quality guarantee that each client deserves.
•  
• I need my instrument as soon as possible. Can I request a change to the reservation list?
• We need to review and discuss this in person. Changing the reservation schedule with already committed deliveries requires internal reorganization and the addition of overtime hours. An additional 50% of the Total Amount must be applied for "Overtime Hours," which must be paid in advance.
•  
• I paid the deposit, but I'm not going to carry out the project. Will you refund the money paid?
• No, I can't refund it. The deposit payment is a commitment to reserve the start date, and there are no refunds. The deposit amount will be lost if the project is canceled.
  
•  
• I left my instrument for a quote, but I won't accept the quote. Can I pick it up?
• Yes. Understanding that this Professional Restoration estimate may be more than you expected and I am sure that you can find other cheaper repair options on the market, so you can decline the estimate without any problems and you have 5 business days to pick up your instrument.

Update of Contract Terms and Conditions

Last review - August 01 of 2025 - The content of this page is reviewed periodically before publication and pertinents are made, as necessary.